We ship to Australia, Singapore & New Zealand. All orders are packed and dispatched from Melbourne, Victoria.

Australia

Free Shipping for Orders over $99
Orders under $99: Flat rate shipping is $9.90
Express shipping: $15 Australia-wide

New Zealand
Free Shipping for Orders over NZ$150
Orders under NZ$150: Flat rate shipping is NZ$10
Express shipping: NZ$15 for delivery within 3-6 business days.

Singapore
Free Shipping for Orders over S$150
Orders under S$150: Flat rate shipping is S$10
Express shipping: S$15

You will receive an email with tracking information, once your order has been dispatched. Please allow 1-2 business days for processing and 2-10 business days depending on your area for shipping.

Unfortunately we do not currently offer free returns or change of mind.

We understand that making the right purchase decision can be difficult, and we want you to be completely satisfied with your order. While we are unable to offer free returns at this time, we are always available to assist you in making the best choice for your needs. Please don't hesitate to contact us at hello@withmiles.com.au if you have any questions or concerns.

We hope you receive your order in perfect condition and that you are completely satisfied with your purchase. In the unlikely event that you receive a defective or damaged item, or if you receive the wrong product, please reach out to us at hello@withmiles.com.au so that we can resolve the issue for you as quickly as possible.

To help us assess the problem, please provide the following information:

1. Details of the issue with the product
2. A photo of the shipping container with the shipping label visible
3. A photo of the internal packaging, such as wrapping or bubble wrap.

We kindly ask that you read the care instructions for each item carefully to avoid any damage caused by misuse. If an item is misused, unfortunately we cannot accept responsibility for any damage incurred.

Once your refund is approved, we'll issue the refund to your original payment method. We'll make sure to keep you informed every step of the way,

Sometimes parcels find their way back to us because the shipping address was incomplete, or they weren't collected from Australia Post in time. If that happens, don't worry. We'll always get in touch to help sort it out.

Resending Your Parcel

Once your parcel arrives back at our warehouse, we'll send you an email to confirm your delivery address before arranging another delivery.

Because Australia Post has charged us the original shipping fee and Return to Sender (RTS) fee whenever a parcel is returned, we'll simply ask you to cover the shipping cost to send your parcel again. We'll always let you know the total cost first before arranging the reshipment.

If You'd Prefer a Refund

If you decide not to have your parcel resent, we're happy to refund your order to your original payment method. Please note that the original shipping charge are non-refundable, as these costs have already been charged to us by Australia Post.

If We Don't Hear From You

After your parcel has been returned, we'll contact you using the email address provided with your order. If we don't hear back within 4 weeks of our first email, we'll automatically process your refund (excluding the original shipping charge). This helps us avoid storing unclaimed parcels indefinitely.

A Small Favour

Before checking out, please take a moment to make sure your shipping address is complete and keep an eye on your Australia Post tracking updates. A quick address check now can help avoid delays, extra postage, and ensure your parcel arrives safely the first time.

Thank you so much for your understanding and for supporting our small business.